RETURN POLICY

Thank you for visiting and shopping at Coconut Bears Gem Shop. Following are the terms and conditions that constitute our Shipping Policy.

To request a return, please contact us at coconutbears@protonmail.com with your order number and the item(s) you'd like to return.

To be approved for a return, the following conditions must be met:

• In its original condition/packaging
• Tags attached 

We unfortunately cannot offer refunds for items purchased during Sale or Promotions. All discounted sales are final.

There may be additional fees charged by your country's customs office. These fees are beyond our control and are the responsibility of the recipient to pay. Customs fees vary by country and can include taxes, duties, and processing fees. We recommend contacting your local customs office for more information on the specific fees that may apply to your order.
Coconut Bears is not responsible for any duties/taxes/tariffs charged to customers and no portion of these charges will be reimbursed. Please note customers are responsible for any customs charge and refunds will not be provided for declined or abandoned packages.

If a return is requested, the customer will be responsible for covering the return shipment cost. For refunds,Coconut Bears will not be able to offer a refund on international shipping costs, only up to the maximum value of the products purchased. For more information, please see our refunds and returns policy.

If you need to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it immediately and issue a full refund.

We apologize if you received an incorrect order. Please contact our Coconut Bears Customer Care at coconutbears@protonmail.com and we will help take care of any issues immediately.

Orders are fulfilled with the exact shipping address provided during checkout. Please be sure to review that all necessary parts of the shipping address, such as house/apartment number, are included with the order.
Shipments with incorrect / incomplete shipping addresses that are returned to our Return Mailbox will be issued as a return. Please note that it may take longer for the package to go back through the courier system than the time it takes to send out.
If an order has been fulfilled to an incorrect but existing address, please make sure to reach out to the corresponding shipping company with your tracking number to request it be retrieved from the address the order was delivered.

Coconut Bears is not responsible for any lost or stolen shipments. However, if your package does not arrive, please contact coconutbears@protonmail.com to initiate a logistic claim.
If you have filed a claim already, please let us know at coconutbears@protonmail.com and we will follow up with your claim.

If you have any further questions or need assistance with a return, please don't hesitate to reach out to us at coconutbears@protonmail.com. Our dedicated customer service team is here to help.